ImperialWins Privacy Policy

At Imperial Wins, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, register an account, or use any of our services. By accessing ImperialWins Casino, you agree to the practices described in this policy.

Information We Collect

When you create an account or use our platform, we may collect the following categories of information:

• Registration details, including your name, date of birth, email address, phone number, and residential address
• Identity verification documents required for compliance with our Curaçao license, such as government-issued ID, proof of address, and payment verification
• Financial information related to deposits and withdrawals, including payment method details used for transactions such as Visa, Mastercard, Skrill, Neteller, or Trustly
• Gaming activity data, including games played, wagers placed, bonus usage, and session history
• Technical data such as IP address, device type, browser type, and operating system
• Communication records when you contact our support team via email, LiveChat, or Telegram

We gather this information directly from you during registration, through your use of our services, and occasionally from third parties such as payment providers or identity verification partners.

How We Use Your Information

Here at ImperialWins, we use your personal data for several legitimate purposes, including:

• Verifying your identity and age to comply with our licensing obligations under Curaçao OGL/2024/284/0863
• Processing deposits and withdrawals securely and efficiently
• Providing customer support and responding to your inquiries
• Delivering our Imperial Wins Welcome Pack, free spins offers, and other promotions you opt into
• Administering our Imperial VIP Program and comp point system
• Monitoring for fraud, money laundering, and other illegal activity
• Improving our games, website functionality, and overall player experience
• Sending you marketing communications, where you have provided consent

We will never use your data for purposes incompatible with those stated above without first obtaining your consent, where required by law.

Legal Basis for Processing

Our processing of your data is based on one or more of the following legal grounds: performance of our contract with you, compliance with legal and regulatory obligations, our legitimate business interests, and your explicit consent where applicable. You may withdraw consent for marketing communications at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and financial institutions to facilitate deposits and withdrawals
• Identity verification and anti-fraud service providers
• Regulatory authorities and law enforcement agencies, where legally required
• Game providers such as Pragmatic Play, Evoplay, Betsoft, and our other 50 partnered studios, solely to deliver gameplay functionality
• Professional advisors, including auditors and legal counsel, when necessary

Any third parties we work with are contractually required to protect your data in accordance with applicable privacy laws.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial records related to deposits and withdrawals are typically retained for a minimum of five years, as required by anti-money laundering regulations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, remember your preferences, and analyze site traffic. For full details on the types of cookies we use and how you can manage them, please refer to our separate Cookies Policy.

Data Security

We employ industry-standard security measures, including encryption, secure servers, and access controls, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Despite our best efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain processing activities
• The right to data portability
• The right to withdraw consent for marketing at any time

To exercise any of these rights, you can contact our support team at [email protected], and we will respond within a reasonable timeframe.

International Data Transfers

As ImperialWins Casino operates under ABC Interactive N.V. and its subsidiary NextWay Limited, your data may be transferred and processed in jurisdictions outside your country of residence, including Curaçao and Cyprus. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Responsible Gaming and Data Protection

We at Imperial Wins take player protection seriously, both in terms of data privacy and responsible gambling practices. Information related to self-exclusion requests, deposit limits, or account closures is handled with strict confidentiality and used solely to support your wellbeing.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors, and we take verification steps to ensure age compliance for all registered players.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of ImperialWins Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our team through LiveChat, available 24/7, or by email at [email protected]. We are here to help and ensure your experience with us remains safe and transparent.